Sewer repairs, tankless installations, and fixtures.
Sewer repair
If a sewer issue has already been assessed, share the report and the work recommended. If not, describe the symptoms, affected fixtures, and when the issue started.
Tankless installation
A tankless replacement and a conversion from a different system are distinct requests. Explain where the equipment is located and what hot-water needs you want to address.
Fixture installation
Bring model numbers and photos of the installation area. Discuss any connection changes and whether the products are customer-supplied before arranging the work.
Coordinate the address, equipment, and access.
Provide the full job address and any earlier plumbing reports. For utility-account questions, check the provider named on your bill.
Tell us who can approve the work and provide access. Include any limits on business hours or interruption to plumbing use.
Rockwall Water/Wastewater Department
Rockwall’s Water/Wastewater page directs connection, disconnection, billing, and payment questions to Utility Billing.
Use the official department page for the city’s current contact details. Kramer’s role is customer-property plumbing, not utility-account administration.
Read the official city resourceConfirm current requirements with the city or your water provider.