Sewer repairs, repiping, and commercial plumbing.
Sewer repair
Share any report identifying a sewer issue, along with the symptoms and earlier repairs.
Water & sewer repiping
Water and sewer repipes address different systems. Ask which lines are covered, how access is handled, what happens to finished surfaces, and what the written warranty includes.
Commercial plumbing
Provide the address, authorized contact, access arrangements, and any operational restrictions. A planned commercial job needs its own scope and schedule, even when emergency calls are also available.
Keep a timeline of the leak and repair.
Record when a leak was noticed and repaired. Retain the invoice, work description, and utility correspondence for any account review.
Provide the property address and affected equipment when arranging the visit. Call to check current availability, including after-hours emergency requests.
Denton customer service and leak adjustments
Denton’s Customer Service page describes partial billing adjustments for eligible water leaks and links to an application. Its guidance includes repair and application deadlines.
Check the current rules and contact the city about your account. Keep repair dates and documentation; Kramer does not decide utility eligibility or guarantee a credit.
Read the official city resourceConfirm current requirements with the city or your water provider.